Before Requesting Service
Record the model name, purchase date, retailer and a concise description of the issue. Clear photographs can help the service team understand visible concerns before inspection.
Care & Service
Warranty
Warranty
& Service
Clear guidance for ownership, assessment and after-sales support.
Support Beyond
The First Moment
A lasting timepiece deserves attentive support. Keep your proof of purchase, authentication information and warranty card together, as these may be required when requesting an assessment.
Warranty Assessment
Warranty eligibility depends on the terms supplied with the watch, proof of purchase and technical inspection. Accidental damage, misuse, normal wear and unauthorized intervention may fall outside coverage.
Purchased via IndieKonnect
For transaction records, delivery questions or return eligibility, begin with IndieKonnect, the official retail portal through which the purchase was completed. Product assessment and warranty support may require coordination with FABIUS.
Preserving Authenticity
Use authorized service routes and retain original documentation. Unauthorized repairs or replacement components can affect performance, appearance and warranty eligibility.