Before Making a Request
Keep the watch unworn where required, preserve all packaging and documentation, and locate the original order reference. Do not remove protective elements until you are satisfied with the product.
Client Care
Returns &
Returns &
Exchanges
The correct route for purchase-related return and exchange requests.
Start With The
Retailer of Record
Because purchases are completed through IndieKonnect, return eligibility, exchange availability, deadlines and refund processing are governed by the terms shown by that portal at the time of purchase.
Retail Return Requests
Contact IndieKonnect through its official support route and follow its authorization and shipping instructions. Do not send a product to an address that has not been confirmed for your case.
Fault or Performance Concern
A suspected manufacturing or performance issue may require technical assessment rather than a standard return. Review Warranty & Service guidance and provide clear details of the concern.
Refund Processing
Where a refund is approved, method and timing are handled by the retailer and payment provider under their applicable process.